Exchange Policy

Exchange Policy

Return Policy

At Algoritmo, we accept size exchanges within 7 days of the delivery date. The garment must be unworn, with tags, and in its original packaging. Both the outbound and return shipping costs are the responsibility of the customer. We do not offer returns or refunds, except for proven manufacturing defects.

The 7-day period begins from the delivery date shown on your order's tracking number. After this period, we cannot process exchanges. For an exchange to be valid, the garment must not have been worn or washed, must retain all its original tags, and come in its original packaging. If the garment arrived with a manufacturing defect, please write to us with a photo of the defect, and we will resolve it at no cost to you.

How to Request an Exchange

  1. Write to us via WhatsApp or at soporte@shopalgoritmo.com within 7 days of delivery, indicating your order number and the size you need.
  2. Within 24-48 hours, we will send you shipping instructions so you can send us the unworn garment, with tags and original packaging.
  3. Once we receive and verify the garment, we will prepare and dispatch the new size. Both the outbound and return shipping costs are the customer's responsibility, unless the exchange is due to a manufacturing defect.

We do not offer cash returns or refunds, except for proven manufacturing defects or if we are unable to fulfill the order. For any questions, please contact us via WhatsApp or at soporte@shopalgoritmo.com.

How a Change Works

At Algoritmo, we accept size exchanges within 7 days of the delivery date, provided the garment is unworn, with original tags and packaging. Both the outbound and return shipping costs are the customer's responsibility. We do not offer returns or refunds, except in the case of manufacturing defects. Here's exactly how it works.

Frequently asked questions

How long do I have to request a size exchange?
You have 7 days from the delivery date shown in the tracking. After that period, we cannot make any changes.
What condition should the garment be in?
Unused, unwashed, with original tags and in original packaging. If the garment arrived with a manufacturing defect, please contact us first with a photo of the defect.
Who pays for return shipping?
The shipping cost for both ways is borne by the customer. Only when the exchange is due to a proven manufacturing defect will we cover the shipping.
Do you offer refunds?
We do not offer returns or refunds, except in the case of a proven manufacturing defect or if we are unable to fulfill the order, in which case we will issue a full refund.
How do I request a change?
Write to us at soporte@shopalgoritmo.com or via WhatsApp with your order number and the size you need. Within 24-48 hours, we'll send you the shipping instructions.
What happens if the garment arrived damaged?
Send us a photo of the defect within 7 days of delivery. If it's a proven manufacturing defect, we will replace the garment free of charge.
How long does the change take to arrive?
Once we receive your returned garment, we prepare and send out the new one. The total time depends on shipping to your country: Guatemala 2-5 days, Mexico 5-10 days, Spain and Europe 7-15 business days.